Product Support

Shavliks Unique Approach to Customer Support for ongoing Enterprise Network Security

Shavlik takes a unique approach to customer support by diligently working jointly with customers and our team of true security experts to resolve a wide range of both network security technical issues and critical issues ASAP.

By partnering with customers and our software engineering team, we can not only resolve network security technical issues quickly but even discuss planned product features.

All of Shavlik’s resources are dedicated to assisting our customers, from technical support to engineering, operations and the management staff.

Hours of Operation

7 a.m. to 7 p.m. Central Time, Monday through Friday. Offices closed for the following United States holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

Online Support & Knowledgebase

Available 24 hours a day, 7 days a week:

Shavlik Products: http://forum.shavlik.com

UpdateEXPERT has been end of lifed and is no longer supported. Contact migrate@shavlik.com to upgrade to Shavlik NetChk Protect

UpdateEXPERT Products:

Email Support:

Shavlik Products: support@shavlik.com

UpdateEXPERT has been end of lifed and is no longer supported. Contact migrate@shavlik.com to upgrade to Shavlik NetChk Protect

UpdateEXPERT Products:

Telephone Support:

Toll Free: 866-407-5279

International call: +1-651-407-5279

For maintenance renewals please contact your Shavlik account manager at 800-690-6911 or e-mail renew@shavlik.com.

Training

On-Demand Training: Shavlik Webinars

On-Site Training: Patch Management Training Course